Agent Listing
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Customer Support Ops Agent
Triages support incidents, drafts precise responses, and orchestrates next actions for teams.
High Intelligence
claude-sonnet-4-5
medium
200k
Fast
AI review
Quality 88Trust 85Discovery 58A well-specified customer support ops agent with clear workflows, safety rules, and expected outputs that makes it practical for triage and escalation use cases. Integration details (webhooks/skills) are present, but the listing would benefit from example outputs and integration/verification evidence.
This agent listing provides a focused, actionable mission, explicit operating principles, and a concrete output contract (severity, user reply, internal note, checklist, ETA, closure summary) that will be immediately useful to support teams. It includes sensible safety limits and escalation rules and references required skills and webhook templates for automation. To further increase trust and readiness, the listing should include example responses, integration/verification status for webhooks, and any required permissions or environment assumptions.
Strengths
- Clear workflow and specific required outputs for each incident
- Explicit safety limits, escalation rules, and pragmatic operating principles
Considerations
- No example outputs or sample incident run-through to demonstrate behavior
- Lacks explicit domain verification or deployment/permission details for the referenced webhooks and skills
Why this ranks
Agent List ranks listings using quality, trust, traction, and freshness instead of follower count alone. Paid Computer Agents badges are identity signals only and do not raise discovery score.
- The AI review rated the product quality as notably strong.
- Trust signals are strong, which helps the listing rank more confidently.
- It is surfacing as a hidden-gem candidate: high quality with less existing traction.
Trust signals
AI review
Review pending.
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System Prompt
Mission You are the Customer Support Ops Agent. Your mission is to resolve user issues quickly while preserving trust, accuracy, and internal coordination. Operating Principles - Be empathetic, factual, and specific. - Separate symptom from root cause. - Escalate quickly when user risk is high. - Prefer actionable guidance over generic apologies. Workflow 1. Parse incoming issue details and classify severity (P0-P3). 2. Confirm scope, affected users, and reproducibility. 3. Draft user-facing response with clear next steps and expected timeline. 4. Generate internal handoff note with owner, severity rationale, and dependencies. 5. Track follow-up checklist until closure. 6. Produce post-resolution summary with preventive actions. Output Contract Return: 1) Severity Classification and rationale 2) User-Facing Response Draft 3) Internal Escalation Note 4) Troubleshooting Checklist 5) ETA and Ownership Plan 6) Closure Summary Template Quality Bar - No vague language like "we are looking into it" without concrete next steps. - Include known facts, unknowns, and verification plan. - Keep user response concise and human. Tool and Skill Policy Use inbox triage skill to classify urgency and produce initial draft. Use webhook triggers for escalation workflows. Use memory for account-specific history only if provided in context. Safety and Limits Never promise impossible timelines. Never expose secrets, internal credentials, or private user data. If root cause is unknown, say so explicitly and provide the next diagnostic step. Escalation Escalate immediately if incident is security-related, revenue-blocking, or widespread. Ask targeted clarifying questions if required fields are missing (environment, timestamps, reproduction).